shipping & return
SHIPPING & DELIVERY TIME
Within Germany
We ship your order insured and as a standard shipment with DHL. After your package is received by DHL, the delivery time will take about 2-4 business days - if the items are in stock. We ship free of charge, if your order is more than 150€.
If the clothing item is custom made for you, the shipment will take longer, due to the fact that the garment is exclusively produced by hand for you. You'll receive information about the status via mail.
We try to manufacture your order as soon as possible, but please keep in mind that the delivery days are estimated and therefore not guaranteed, due to the fact that actual delivery times are sometimes outside our control.
SHIPPING TO FOREIGN COUNTRIES
Please contact us via e-mail at info@enteratelier.com, the contact form or Instagram message if you want to place an order from abroad.
We are happy to ship to all countries and will arrange this specifically for you in direct contact.
More information on shipping within the EU
We are happy to take your order even if you live outside of Germany. Shipping within the EU will take about 2-8 business days and it'll cost approximately 13,99€.
More information on shipping International
We are happy to take your order even if you live outside the EU. Shipping will cost you approximately 19,99€.
RETURN
We have a 14-day return policy, which means you have 14 days after receiving, to request an item return.
To be eligible for a return, your item must be in the same condition as when you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt to proof the purchase.
To return your entire order or selected items please send the package via DHL with insured shipping to the following address:
Julia Mars
< ENTER >
Dreyerstraße 10B
30169 Hanover
Please contact us via email if you would like to return your order.
You can always contact us for any return question at info@enteratelier.com
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. Then we can evaluate the issue and make it right.
Important reminder regarding damages and issues:
Please keep in mind that we sell vintage garments. That means that sometimes the clothes have some small blemishes due to the fact that they've had another owner before it found you. If that is the case we assure you that we communicate those blemishes transparently to you in the description of the clothing item, which you should always carefully read before any purchase. Please keep in mind that we do not take those items back, if you state "damaged" as a returning reason. If there is an issue that wasn't communicated whatsoever, we will evaluate individually and come back to you asap. It is always priority for us to keep you happy as our customer!
EXCHANGES
Please return the item you wrongly got as described above. Once the return is accepted by us, you can make a separate purchase for the new item.
REFUNDS
We will notify you once we received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Unfortunately, we cannot accept the return on sale items or gift cards.